Return & Refund Policy
Return & Refund Policy
Last Updated: July 7, 2026
Customer satisfaction is important to us.
Replacement Warranty
All eligible products include a 7-day replacement warranty unless otherwise stated.
Eligible for Replacement
You may request a replacement if:
- Wrong product delivered
- Manufacturing defect
- Product is not functioning properly
- Missing accessories
Not Eligible
Returns or replacements will not be accepted if:
- Product is physically damaged by the customer
- Product has been dropped, broken, burned, or exposed to liquid
- Product has scratches due to misuse
- Original packaging is missing
- Accessories are missing
- Warranty seal is broken (where applicable)
- Product has been modified or repaired by unauthorized persons
Product Verification
Every returned product will be inspected by our technical team.
Replacement will be approved only after verification confirms that the issue falls within our replacement policy.
Return Process
Customers must:
- Contact us within 7 days.
- Provide order number.
- Share photos or videos showing the issue.
- Return the complete product with original packaging and accessories.
Refund Policy
Refunds are generally not available for delivered products.
Refunds may only be issued if:
- The ordered product is unavailable after payment.
- We are unable to provide a replacement for an eligible defective product.
- A duplicate payment has been successfully confirmed.
Approved refunds will be processed using the original payment method where possible or another mutually agreed method.
Courier Damage
If the package appears damaged upon delivery:
- Take photos before opening.
- Notify the delivery personnel immediately if possible.
- Contact StratekBD as soon as possible for assistance.
Contact Information
StratekBD
Address:
Kha-214/E Pragati Tower
Pragati Sarani, Merul Badda
Dhaka 1212, Bangladesh
Phone:
(+88) 013-21330037